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Since 1998, CCTVwholesalers has been given an A+ rating by the BBB


You are here: Home > Premium Tech Support
In addition to providing FREE Industry-leading tech support on products that we sell, Cctvwholesalers is also pleased to offer professional support & service for products on certain IT and CCTV related products that may be purchased elsewhere.  Common examples of our Premium Tech Support is when we are asked to configure routers & remote video monitoring, remotely install software on PCs, and provide support for DVRs that may have been purchased elsewhere.

Once you have purchased a Premium Service, please use the form found at the bottom of this page to connect to a professional support technician.
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CCTV DVR, NVR, & IP Camera Support
List Price: $9,999.00
Our Price: $50.00
You save $9,949.00!

If you purchased your CCTV equipment elsewhere and need professional tech support, then we may be able to help!  For a small fee, you are welcome to get the same professional tech support granted (free of charge) to Cctvwholesalers.com customers. How? Using special software, we can securly remote into most any Windows-based DVR system to render support and to run diagnostics. 
 
Let us help you:
  • Install your DVR card.
  • Configure your DVR or NVR software & IP cameras
  • Breath life into your otherwise non-supported system
  • and much more!

Note:  Considering the exceptional quality and value of Cctvwholesalers.com's digital surveillance systems, we do recommend that you consider us in the future for any additional CCTV camera or DVR needs you may have.  And remember... with Cctvwholesalers.com, tech support is lifetime, free, and provided from qualified techs located at our corporate offices in New Orleans, Louisiana.


Fee:  $50 covers the initial connection fee and first 30 minutes of tech support.  Each additional minute is only $1.25.
Router support to view CCTV Cameras / DVR via the Internet
List Price: $9,999.00
Our Price: $75.00
You save $9,924.00!

Although our DVRs are shipped ready to stream live video over the Internet, the firewall inside of your home or business's router is designed to keep data inside your network environment, and will not allow you to remotely view your cameras unless properly configured.  In effort to better assist our clients, Cctvwholesalers is pleased to provide an inexpensive soltuion for router configurations.  For a small fee, you can have one of our techs remotely configure your router for you.

Fee: 
$75 covers the initial connection fee and first 30 minutes of tech support.  Each additional minute of Level II networking support is only $1.25.   Please note that the $75 fee is a special discounted rate for owners of our DVRs.  If you purchased your DVR elsewhere, we are still happy to assist you, but please note that the initial fee is $100.

Estimated total cost: 
Depending on the type of internet connection you have, and the complexity of your network, prices will vary.  As a rule of thumb, for small businesses and residential jobs involving a cable Internet connection, the $75 normally covers the entire job.  Larger businesses using multiple routers/ firewalls typically take well over an hour.
Router Configuration for Stand-alone DVRs
Our Price: $109.99

For configuring a router to allow remote access to a standalone DVR such as the EH1000-series.
   
 
Once you have purchased a service, please use the form below to connect to our in-house New Orleans based tech support center. If you wish for us to configure your router, you should complete the form and click the button from one of your Windows-based PCs from within the same network that your DVR resides. If you own a PC-Witness Pro-Series DVR, or another Window's based DVR, then you should complete and submit the below form from your actual DVR.

Please note that we are open Monday through Friday, from 9 A.M ~ 6 P.M. CST, and that given the popularity of our services, you may need to wait in a holding que. Should we be encountering a backlog, a technician will contact you in effort to set up an appointment time.

Please enter your name
Please enter your phone number
What do you need help with?
If known, what is your Sales or Support Ticket number?
If applicable, what is the username to your DVR?
If applicable, what is the password to your DVR?

Once clicking the Submit button, you will be prompted to either run or save a small application.  Depending on your computer, you may need to first Save the application before being able to run it.  Once Run, please follow the on-screen dialog so that a technician may assist you.